Complaint Procedure

PROCEDURES FOR COMPLAINTS

 

  • General Procedures

 

  1. If you believe you have been discriminated against, bullied, harassed or treated in any other form that makes you feel uncomfortable:
  • Report it promptly filling out the “Complaint Form” or if it is something it can’t wait longer report directly to the Director.
  • The Complaint form for students is on the website, under Student Services, and it will submit to the Director’s email.
  • The Complaint form for MSS staff is on the website, under Employee forms, and it will submit to the Director’s email.
  • Don’t delay reporting a problem.
  • Consider keeping a written, dated record of events.

 

  1. If you witness or become aware of possible discriminatory or harassing behavior or sexual misconduct by others:
  • Report it promptly filling out the “Complaint Form” or if it is something it can’t wait longer report directly to the Director.
  • The Complaint form for students is on the website, under Student Services, and it will submit to the Director’s email.
  • The Complaint form for MSS staff is on the website, under Employee forms, and it will submit to the Director’s email.

 

  1. If you think you may have offended or harassed someone:
  • Don’t assume others will tell you when they feel offended or harassed by what you say and do.
  • Examine how others respond to what you say and do.
  • Apologize as soon as possible
  • Change your behavior.

 

 

  • Reporting Violations

 

A description of the alleged violation, including parties involved, time, date, location, and overview of the incident, should be submitted verbally or in writing to the appropriate person (The Director or the Complaint Box). If the report is made verbally, a written summary will be prepared to be signed by the complainant.

 

  • Investigation and Confidentiality

 

 

All reports describing conduct that is inconsistent with the Schoolhouse policies of equal and fair treatment will be promptly and thoroughly investigated. Complaints about violations of these policies will be handled discreetly, with facts made available only to those who need to know in order to investigate and resolve the matter.

 

 

  • Resolution

Follow this link to fill out the Complaints/Grievance form.

 

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